What is a "Special-Order"?

All garments & accessories in our Prom & Pageant Department are by special order.  Your items are ordered or purchased specifically for you. It is the same system as ordering in a bridal salon -- you select the style, color and size and place an order. We transmit it to the manufacturer and it is either purchased on your behalf or placed on their production schedule where it will be cut and constructed along with other similar items in the normal course of production.  

Special ordering allows us to offer a vast selection of styles, colors and sizes that wouldn't be possible any other way.

A major difference between Perfect Occasions and most bridal salons is the amount of time it takes - we work very hard to ship most much more quickly than most salons. Read the full description of your garment for time frames from that company.

Will it Fit?

A size chart is provided for each item - please measure carefully and use the size chart shown with the item you are ordering. Every manufacturer has a different sizing standard; the correct chart is shown with each garment. You are expected to take measurements and select the correct size before ordering; success will depend on your accuracy. The garment you receive will fit the measurements on the size chart.

All the tools necessary to make a fully informed decision are provided on line. Measure carefully and use the resources and tools provided to you to select the correct size and your garment will fit the measurements on the size chart shown with the style. For tips on measuring, click here. Alterations can be made locally to finalize the fit. If you are beyond the measurements in the size chart, do not try to force a fit. Instead - select a different style that is available in your size.

Will it Arrive in Time?

We do our best to include the most accurate information about the anticipated amount of time it should take for special order items on each feature page.  This is not a guarantee of delivery date. Garments can deliver earlier or later than your requested delivery date. Please do not wait until the last possible moment to order. Small delays can happen even on a confirmed order. Allow yourself breathing room - and time to alter.

Watch your email in case we need to contact you for any reason regarding your order.

Rush Orders

To get a garment as a rush order, it has to already be in production. Some manufacturers do their best to predict what styles, sizes and colors will be needed in the next few weeks and often have several in production that have not yet been committed to a customer. These are the garments that we can "nab in production" to fill a rush order.

Can we check on availability before you place your order? Simply put, no. The information is good for that moment and that moment only -- yet we cannot commit to purchase that garment on that is in production on your behalf until we have your order in hand. So if you place your order minutes, hours or days later, the garment may not be available any longer. We require that you place your order so if we can get it for you on a rush basis as you need it, we lock in the purchase right then and there. That's the only way we can be sure of tagging that garment for you and is the only way we can tell you if it is available with any certainty. It's also why garments are not always available on a rush order basis.

Not all companies can accommodate rush orders.

Is it Returnable?

Styles shown in Prom & Pageant from Perfect Occasions are all by special order. A special order item is made/purchased specifically for you to fulfill your order based on size, color and style you order. No changes after an order is placed - no returns - no exchanges.

Colors

Colors will vary by dye lot.  This is a given.  It is not a peculiarity of our company - it is a fact in the fabric and garment industry. We do our utmost to provide the most accurate representation of colors possible on line but have no control over dye lot or how your monitor displays them.

If you want several garments to match they must be ordered together: (a) from the same manufacturer and (b) from the same dye lot. The two-letter prefix on every item number is the manufacturer; an "NS" dress is not likely to match an "LG" dress, for instance. If ordering several garments for a large group such as for a wedding party, we recommend that one person place the entire order for everybody on one order at one time.

Do not expect to match a color dress (such as a bride's maid's dress) purchased from another company.  To match it would be necessary to order all the dresses from the same company at the same time to be cut from the same dye lot.  Even dresses by the same company but from different dye lots may not go together. This is discussed fully in our free Wedding Tips available on line under Resources - be sure to request yours. Suggestions are provided there on how to coordinate lovely wedding parties.

We Must Rely on You

We must rely on our customers to select the style, color, size and quantity.  Placing an order is making that commitment.